Each private DNA banking order includes one DNA Banking Kit, one SecuriGene Capsule with your preserved DNA, one official Banking Certificate/Certificate of Analysis and free engraving on the capsule. The service includes the processing and preservation of the sample collected by the client in accordance to the protocol outlined in the kit. Once processing and preservation is completed, the service includes sending the SecuriGene Capsule and Banking Certificate/Certificate of Analysis to the address indicated by the client.Extra Kits
In the event that you lose or damage your sample collection kit, there is a $25 charge for a replacement kit, plus shipping.Turnaround Time
The routine turnaround time for DNA banking is 7 to 14 business days from the date that your samples arrive at the laboratory. As with any biological procedure, some exceptions may occur. The top priority of the laboratory is to ensure the highest quality banked DNA. The 7 to 14 business day turnaround cannot be guaranteed if a exception is encountered. The laboratory will not under any circumstances sacrifice the quality of the banked DNA in order to speed up the turnaround time. If a recollection is required, you will be notified by the laboratory.Non-Compliant Samples
SecuriGene’s sole responsibility is to provide DNA Banking Services by processing and preserving the Samples submitted to the laboratory. It is your responsibility to submit an adequate sample for us to process and preserve.
If we notice that your sample is obviously non-compliant because you did not follow the collection instructions (e.g. insufficient saliva), we will attempt to notify you by e-mail, and ask you whether you would like us to proceed with processing the non-compliant sample or whether you would like to recollect your sample. If we do not have an e-mail on file for you, or if we do not receive a response from you within 3 days after the notification e-mail is sent, we will proceed with processing the non-compliant sample.
If you submit a non-compliant sample, there is no guarantee regarding the quality of the DNA or whether viable DNA can be properly preserved. The sample will be preserved “as is”. There will be a $85 charge per person if a resample is required.
If you choose to recollect the sample, the replacement kit is $25 (plus shipping). Capsules and reports cannot be released without a signed consent form.Change of Address or Incorrect Address
If an incorrect address was provided in the order form or if the address has been changed, and as a result, the kit will have to be re-delivered, $25 (plus shipping) will be charged for a replacement kit. Risk of loss in transit passes to you at the time of delivery of the SecuriGene Capsule to the address you provided when you placed your order. Please ensure the address you provide to us is correct.Sales Taxes
Tax is applicable. Tax will be applied to your order based on the state or province you currently reside in.Accepted Payment Methods
Accepted methods of payment are Visa, Mastercard, American Express, and Discover.Confidentiality of Your Genetic Material
SecuriGene Technologies does not participate in research using samples provided for DNA banking purposes and does not retain or store any personal genetic samples for over 30 days after the completion of the test. Our sole responsibility is to preserve your DNA and return it to you.Refund Policies
In the event you wish to obtain a refund, an official request for refund must be received by SecuriGene within fifteen (15) days after your initial order. Collection kits and shipping costs are non-refundable. All refund requests must be accompanied by the Refund Request Form. If you do not request a refund within fifteen days of your initial order, the service is non-refundable. Once the sample has been collected and processing begins, the procedure is absolutely non-refundable. Download Refund Request Form »